Depending on the lender, there are a couple of ways to get your documents to the lender and you'll find instructions for both methods below.


Most lenders do not allow for direct document uploads from ARIVE, which will require a more manual process of downloading the documents.


If you are using an integrated lender that supports direct document uploads, you can upload documents directly to the lender from your loan file.


Integrated Lenders Supporting Direct Document Uploads

  • JMAC 
  • PowerTPO
  • Windsor

 


Submit Documents to Lender Manually

If the lender isn't one that supports direct uploads, you'll need to download your documents from your loan file and upload them to the lender's portal. 


1. Navigate to your loan and select Documents from the menu on the left.




2. Select the specific documents using the checkbox(es) to the left of the document(s) or you can select all documents by selecting the checkbox at the top.





3. Click the Download button at the bottom of the screen. 




4. Last, you'll need to locate the downloaded document on your device and upload it to the lender's portal. 


Important: If you have questions or need assistance with the lender portal, you should reach out to your Account Executive for the lender.


Depending on your device and browser settings, the download may proceed in different ways including: 

  • A popup appears where you are prompted to name the download file and select where to save it.


  • The browser may indicate the download has been complete and the download can be located in the Downloads folder or your default folder.



Integrated Lender Supported Document Upload

Currently, direct document uploads are only available for the following integrated lenders: 

  • JMAC
  • PowerTPO
  • Windsor. 


Before a loan file can utilize the direct document upload feature, the loan must be priced and electronically registered with the lender. 

  • apply pricing via the loan > Products & Pricing
  • electronically register via the loan > Loan Center


1. Navigate to your loan and select Documents from the menu on the left.



2. Select the specific documents using the checkbox(es) to the left of the document(s) or you can select all documents by selecting the checkbox at the top.





3. At the bottom of the screen, click the Upload to Lender button. 


The button will identify the specific lender associated with your loan file and will be one of the following: 

  • Upload to JMAC
  • Upload to PowerTPO
  • Upload to Windsor




4. A popup screen will appear where you will select your document submission type. The available options and specifics of this will vary by lender.


JMAC

For JMAC, the only option available that will also be preselected is Initial Submission. 




PowerTPO

For PowerTPO, all options presented will be available to select. Your selections here will determine where you'll find the documents in the PowerTPO portal. 

  • If Initial Submission is selected, then in the PowerTPO lender portal you'll find the documents in the TPO - Initial Submission folder.
  • If PTD1, PTD2, PTD3, PTD4, PTF, or Post Funding is selected, then in the PowerTPO lender portal you'll find the documents in the TPO - Conditions for UW Review folder.




Windsor

For Windsor, the only option available that will also be preselected is Initial Submission. 




5. After you have selected your document submission type, in the lower right corner of the Upload Docs popup, click Start Upload. 




After the document upload completes, you'll get a confirmation message that includes buttons that will allow you to navigate to the lender portal or copy the lender portal link. 




The Activity Logs will log the direct document upload event. You'll find the activity event will be titled Doc Upload to Lender.