FAQ
New Broker Signup
Schedule a Demo
Submit a Ticket
Login
Getting Started
ARIVE Intro
4
What Is ARIVE?
Who Can Sign Up for ARIVE and How do I Get Started?
What Are the Costs for ARIVE?
Lenders & PPE Management
Getting Started
4
New User Onboarding Guide
Training Resources
Contact Support
Set Up Your Contract Processing Account
General FAQ
10
Migrate Data from Your Old LOS
Changing Brokers
Which Wholesale Lenders Are Integrated with ARIVE?
Which Credit Vendors Are Supported in ARIVE?
Non-Del Plan Features
See all 10 articles
Release Notes
2025 Release Notes
9
ARIVE Release Notes - v2025.9.0.0
ARIVE Release Notes - v2025.8.0.0
ARIVE Release Notes - v2025.7.0.0
ARIVE Release Notes - v2025.6.0.0
ARIVE Release Notes - v2025.5.0.0
See all 9 articles
2024 Release Notes
11
ARIVE Release Notes - v2024.10.0.0
ARIVE Release Notes - v2024.9.0.0
ARIVE Release Notes - v2024.8.0.0
ARIVE Release Notes - v2024.7.0.0
ARIVE Release Notes - v2024.6.0.0
See all 11 articles
User Guides
Application Data
6
Add Earnest Money Deposit (EMD)
Add Purchase Credits
Add Seller Credit
DTI Troubleshooting Guide
Loan File Configuration - Borrower Info
See all 6 articles
AUS
6
AUS Troubleshooting and FAQ
Credential Get Inst Name Error
Fannie Mae Credentials Error: User Not Authenticated
Loan Amount Exceeds the FHA Maximum Loan Calculation
VA Co-Borrowers Are Not Married
See all 6 articles
Billing
5
Payment Errors
Billing FAQ
Purchasing a Self Paid Subscription
Purchasing Seats at the Company Level
Setting Users as Self Paid or Company Paid
POS (Borrower Portal)
10
Avoid Triggering of TRID Disclosures Prior to Selection of a Property
Invite Borrowers to the Borrower Portal (POS)
Test the Borrower Experience
Which Loan Officer Receives a Loan from the POS?
Borrower Portal (POS) Troubleshooting and FAQ
See all 10 articles
Branch Settings
0
Client Needs, Documents, & Forms
15
Customize the Pre-Approval Letter
Generate the Loan Application (URLA 1003)
Share Document Upload Link
Submit Documents to Lenders
Generate Documents & Forms
See all 15 articles
Closing Costs
3
SmartFees Troubleshooting
Qualified Mortgage (QM) Test
SmartFees
Company Settings
14
Company Settings
Updating Your Organization Info
Customizing Your LOS, POS, & Real Estate Agent Portal Login URLs
Entering Company State Licenses
Add Lenders
See all 14 articles
Contacts & Leads
4
Import Contacts and Leads
Import Business Contacts
Import Leads
Lead Capture
Contract Processing
0
Credit
4
Order Credit Report
Reissue Credit Report
Split or Merge Borrower 1003s & Credit Reports
UWM-Credco Credentials
Email & SMS Text
10
Borrower Reminder Settings - Applications & Client Needs
Email, Phone, & Text Buttons Configuration
Email Tracking & Email Logs
SMS Tracking & SMS Tracker
Connect Your Email Account
See all 10 articles
eSign
3
Create eSign Client Need
eSign Certificate
eSigning Configuration
Lender Registration
3
What is Loan Registration?
Loan Registration Troubleshooting Guide
Integrate with the UWM Portal
Loan Origination System (LOS)
12
Assign Contract Processors to a Loan
Bulk Import MISMO 3.4 Files
Change Loan Status
Create a New Loan File
Import 3.2 & 3.4 Files
See all 12 articles
Login & Multi-Factor Authentication
13
Set Your Password
Set Up Your MFA
Reset or Change MFA (Multi-Factor Authentication)
Change Login Email Address
Login / Connection Troubleshooting and FAQ
See all 13 articles
Non-Delegated
5
Change the Industry Channel of a Loan
Non-Del - Funding & Revenue
Flood Certificate Order
MERS MIN Generation
Non-Del Settings and Configurations
Products & Pricing Engine (PPE)
8
Integrated Lenders
Price a Loan
Set Rate Alerts
Change Points (Lender Credit or Discount) with Manual Lender Products
Compare Different Loan Scenarios
See all 8 articles
Realtor Portal
3
Create Real Estate Agent/Realtor Co-Branded Application Link
Invite Realtors / Real Estate Agents to the Real Estate Agent Portal
Using the Realtor / Real Estate Agent Portal
Reports
2
Generate Call Reports (MCR)
Generate Pipeline Reports
User Settings
6
User Settings
Updating Your Personal Info
Entering Individual State Licenses
Entering Your Personal Credit & AUS Credentials
Setting a Team to Automatically Assign Processors and LOAs
See all 6 articles
Release Notes Archive
2023 Release Notes
24
ARIVE Release Notes - v8.8.0
ARIVE Release Notes - v8.6.0
ARIVE Release Notes - v8.4.0
ARIVE Release Notes - v8.2.0
ARIVE Release Notes - v8.0.0
See all 24 articles
2022 Release Notes
14
ARIVE Release Notes - v6.4
ARIVE Release Notes - v6.2
ARIVE Release Notes - v6.0
ARIVE Release Notes - v5.8
ARIVE Release Notes - v5.6
See all 14 articles
2021 Release Notes
19
ARIVE Release Notes - v3.6
ARIVE Release Notes - v3.4
ARIVE.Next Release Notes - v3.0
ARIVE.Next Release Notes - v2.94
ARIVE.Next Release Notes - v2.92
See all 19 articles
2020 Release Notes
7
ARIVE.Next Release Notes - v1.47
ARIVE.Next Release Notes - v1.46
ARIVE.Next Release Notes - v1.45
ARIVE.Next Release Notes - v1.40
ARIVE.Next Release Notes - v1.35
See all 7 articles