General FAQ

Frequently Asked Questions

Setting up your MFA
When first logging into the system, you will be asked to register for MFA. You will need to download an Authentication App on your phone or tablet, such as...
Tue, 21 Jun, 2022 at 11:04 PM
How does ARIVE protect Consumer private data?
ARIVE value's the privacy of Borrowers' personal data and actively works to protect such data in multiple ways.  1. ARIVE platform application...
Fri, 10 Dec, 2021 at 3:44 PM
Which Wholesale Lenders are Integrated with ARIVE?
The following wholesale lenders are integrated with ARIVE, allowing for seamless submission of loan data to the appropriate TPO portal through ARIVE's ...
Tue, 21 Jun, 2022 at 11:03 PM
Which Credit Vendors are Supported?
The following credit vendors are supported in ARIVE, click the name to visit their website: Advantage Credit Advantage Plus Credit Alliance 2020 Americ...
Tue, 21 Jun, 2022 at 11:00 PM
How Do I Fix the "Something Went Wrong" Error for Multi-Factor Authentication?
Occasionally, it's possible to run into the following error when trying to log into ARIVE: When this occurs it's usually due to a time misma...
Tue, 21 Jun, 2022 at 10:59 PM
Can I Run AUS in Arive?
Arive fully supports and seamlessly integrates with Fannie Mae's DO (https://desktoporiginator.fanniemae.com) and Freddie Mac's LPA (https://las...
Fri, 19 Feb, 2021 at 2:47 PM
What CRM Integrations are Available? (Zapier Support)
We support integrations with CRMs, LeadGen, and other third-party systems via Zapier. Currently, the information communicable through Zapier includes: N...
Tue, 6 Sep, 2022 at 5:23 AM
Does ARIVE Support Mobile and Tablet Devices?
The LOS screens of ARIVE are not officially supported on mobile or tablet devices, but most of the screens can be accessed from them.  We are working to enh...
Tue, 21 Jun, 2022 at 10:58 PM
Non-Del Plan Features
ARIVE's Non-Del plan includes the following features: MERS Min Generation Automatic Non-Del pricing with Integrated Lenders for loans set as Non-Del...
Tue, 13 Sep, 2022 at 10:48 AM
How can I get support?
ARIVE offers the following primary support channels: Chat Email Phone We also monitor our Facebook Group, which serves as a less formal support res...
Thu, 18 Aug, 2022 at 10:09 AM