The Credential Get Inst Name error is a common Fannie Mae DO-specific error related to lender sponsorship when the submission type is set to Interim or Final.


Important: Sponsoring lenders cannot be manually added through ARIVE.



Error Identification: 

You can locate and identify this error by navigating to the Dual AUS tab within the loan file.


1. Select or locate your loan by using the search function or by navigating to it from the Loans column.


2. Click on the Dual AUS tab from the menu on the left side within the loan file.

Ask ChatGPT



3. By default, in the Dual AUS screen you will be under the Last Results tab. 


4. In the Fannie Mae section, hover your mouse cursor over the red !Error message. A popup textbox may appear displaying "Credential Get Inst Name error"



5. In the DO/LPA History tab under Fannie Mae – DO, hover your mouse cursor over the red !Error message. A popup textbox may appear displaying "Credential Get Inst Name error".




Error Resolution:

Fannie Mae & UWM

  • If you are running the Fannie Mae DO/DU AUS with UWM as the lender, the Credential Get Inst Name error is an expected response. This occurs because UWM does not sponsor Fannie Mae DO/DU outside of their own portal.


Fannie Mae Lender Sponsorship

  • If you have not yet requested sponsorship with Fannie Mae for the lender, you will need to contact Fannie Mae directly or submit the request through Fannie Mae’s Technology Manager.

    Ask ChatGPT
  • If you have already requested sponsorship with Fannie Mae for the lender and the lender is not reflecting, you will need to reach out to Fannie Mae directly to confirm that the sponsorship has been configured correctly.


Contact Fannie Mae


Why do I need to contact Fannie Mae?

  • The lender must be approved and listed for the Fannie Mae DO profile.
  • The Sponsoring Lender Institution ID may not be properly configured with Fannie Mae..