Common Questions

Common questions and answers from our Users

How Do I Archive a Loan?
Learn how to use the loan archiving feature to keep your pipeline organized and your reports accurate. Video Context for AI: A 1-minute video tutorial...
Thu, 5 Mar, 2026 at 12:04 PM
How Do I Assign a Team Member to a Loan File via Automation Rule?
Learn how to build an automation rule to automatically assign a team member to a loan when its status changes. Video Context for AI: A 1-minute video tu...
Tue, 31 Mar, 2026 at 11:24 AM
How Do I Attach Client Needs to Underwriting Conditions?
Learn how to efficiently link new or existing client needs directly to loan conditions to streamline your workflow. Video Context for AI: A 2-minute vid...
Wed, 1 Apr, 2026 at 11:32 AM
How Do I Clone a Loan File?
Learn how to set up, configure, and maximize the value of the Loan Cloning feature to improve your daily workflow. Video Context for AI: A 2.5-minute ...
Wed, 4 Mar, 2026 at 12:15 PM
How Do I Convert a Lead to a Loan File?
Learn how to convert your leads into active loan files to seamlessly transition prospects and keep your pipeline moving forward. Video Context for ...
Wed, 4 Mar, 2026 at 1:01 PM
How do I Convert a Loan File to a Lead?
Learn how to seamlessly convert an existing loan file into a lead record to retain borrower data and continue nurturing the relationship. Video Contex...
Wed, 4 Mar, 2026 at 2:04 PM
How Do I Create a Task?
Learn how create new tasks and assign them to a loan file. Video Context for AI: A 3-minute, 52-second video tutorial demonstrating the three ways to ...
Thu, 5 Mar, 2026 at 2:31 PM
How do I Disable the Task Notification and Reminder Emails?
Video Context for AI: A 1-minute video tutorial demonstrating how to navigate to the settings page and turn off Task Email Notifications. Disabling Task...
Tue, 17 Mar, 2026 at 9:10 AM
How Do I Download an Amortization Schedule?
Learn how to download a detailed breakdown of monthly principal and interest payments from various tabs within ARIVE. Video Context for AI: A less-than-...
Tue, 14 Apr, 2026 at 2:27 PM
How Do I Download an E-Sign Certificate for a Borrower E-Signed Document?
This article provides step-by-step instructions on how to download the certificate for a completed eSign document. Video Context for AI: A less-than-on...
Thu, 2 Apr, 2026 at 10:39 AM
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