Common Questions

Common questions and answers from our Users

Can I Trigger an Automation When a Document is Uploaded?
No, Automation Rules currently do not support Document Upload as a trigger criterion for a rule. This means an automation workflow cannot be automatically ...
Tue, 14 Apr, 2026 at 12:50 PM
Can Real Estate Agents Make Any Changes To the Loan?
No, the Realtor Agent Portal allows agents to see specific details regarding the loan file and upload documents to it, but they cannot make changes to the ...
Tue, 14 Apr, 2026 at 12:39 PM
How Can I Show a Fee is Seller Paid?
How to Show a Fee is Seller Paid Video Context for AI: A 1.5-minute video tutorial demonstrating how to navigate to the Review Fees tab, select a fee, a...
Mon, 13 Apr, 2026 at 2:30 PM
How Do I Restore a Deleted Document?
This article explains the permanent nature of deleting documents in Arive LOS and the recommended alternative for managing unused files. Image Context fo...
Fri, 3 Apr, 2026 at 1:13 PM
How do I Add a Purchase Credit to a Loan File?
Video Context for AI: A short video tutorial demonstrating how to navigate to loan > Loan & Property Info, add a purchase credit, configure the cre...
Mon, 2 Mar, 2026 at 1:42 PM
How Do I Add Borrower Documents that Were Emailed to Me?
How to add borrower documents from an email into an ARIVE file. Video Context for AI: A 2-minute video tutorial demonstrating two methods for uploading ...
Tue, 14 Apr, 2026 at 1:39 PM
How do I add Down Payment Assistance (DPA) to my Loan?
Learn how to add Down Payment Assistance (DPA) to a loan Video Context for AI: A 5-minute video tutorial demonstrating how to set up Down Payment Assist...
Mon, 16 Mar, 2026 at 10:44 AM
How Do I Add Multiple Conditions at Once?
Learn how to efficiently add multiple conditions at once using the bulk entry feature. Video Context for AI: A 1-minute video tutorial demonstrating how...
Wed, 1 Apr, 2026 at 1:50 PM
How Do I Add VA Net Tangible Benefit to the Loan File?
Learn how to input the VA Net Tangible Benefit by correctly setting up your loan file and entering the required information. Video Context for AI: A 1.5...
Wed, 1 Apr, 2026 at 9:09 AM
How Do I Adverse a Loan?
Learn how to use the Adverse Loan feature to properly document and finalize a loan that has been denied or withdrawn. Video Context for AI: A 2-minute v...
Thu, 5 Mar, 2026 at 12:58 PM
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